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GTS Translation Quality Policy

GTS Translation-Company Quality Policy

The objective of our translation quality policy is to provide international organizations with the highest quality human translation and localization services, in order to enable them to better grow and compete in a global market. The rules that govern the professional behavior of an international translation company, in strict accordance with the ISO 9001:2008 and ISO 17100:2015 standards, are rooted in the foundation of our quality policy.

Our quality policy is implemented by continuously making our human translation workflows more efficient; by reducing to minimum the possibility of faults and errors; by targeting the best interests of our clients; and by continuously monitoring customer satisfaction.

Company Quality Objectives

– Provide efficient translation and localization services at competitive prices, with strict adherence to deadlines.
– Reduce to a minimum the number of errors and mistakes, and strive for zero defects and customer complaints.
– Be prepared to provide customer service at the expected levels, while eliminating all inherent risks that can occur in the work process.
– Strictly impose proper behavior of employees, by ensuring that all business actions are done with integrity, honesty and according to a strict moral code of ethics.
– Employ professional personnel and subcontractors that have the required academic and professional training, in order to ensure provision of high quality service to customers at the required levels.
– Keep staff informed of the most recent development in the industry through appropriate training.
– Supervise outsourcing of services according to the accepted standards.
– Supervise outsourcing of services according to the accepted standards.
– Track the implementation and adherence to the quality policies of the company.

Updated November 15, 2016

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Google Rating
4.8

What our customers are saying

Marisa Lombardo
Marisa Lombardo
15:07 16 Jan 18
GTS Translation has been nothing but accommodating to Chromalox's translation needs. They have done numerous projects for us, large and small. They deliver in a very quick and efficient manner. I would recommend using GTS Translation to anyone that has translation needs.
Ian Cohen
Ian Cohen
09:57 02 Jan 18
Excellent service....my document was translated and sent back to me in a matter of hours. Well done!!
Stefano Di Martino
Stefano Di Martino
14:05 19 Dec 17
Extremely fast and hassle-free translation service. I had a friend double-check the result and I got the confirmation that it was very well done.
Michelle Sperling
Michelle Sperling
19:24 06 Dec 17
Fast and reliable service. If I'm ever in a tight spot and need something translated quickly, they are always able to deliver on time.
??? Soobin Lee
??? Soobin Lee
15:23 06 Dec 17
Every time, they've done their jobs really fast with the high quality as well. And what is more, nice customer service :)
Sholom Moskowitz
Sholom Moskowitz
20:39 08 Nov 17
This company is awesome! I was looking for a translation of a three page complex business proposal and I uploaded to their website for a quote. Which I got on the spot. I was surprised at how reasonable it was and was a little nervous that the job wouldn't be perfect because the price seemed so good. However, I paid online (very easy process) and the next morning I had the translated proposal in my inbox! I can't personally tell you how good the translation was because I don't really speak the language :) but my business partner tells me it was amazing! And the investors I gave it to were very impressed as well :). I wholeheartedly recommend this company and their professional services.
Amalia McGibbon
Amalia McGibbon
14:08 20 Oct 17
Great service, lovely staff. They were willing to expedite the service for me at no extra charge, simply because they understood time was of the essence. Couldn't recommend more highly!
David Weissberger
David Weissberger
03:10 10 Sep 17
Fair pricing, quick turn-around, and excellent customer service. I had a problem viewing the first translation they sent and GTS responded promptly with a new file that solved the problem. Thanks GTS!
Shankar S
Shankar S
11:47 14 Jul 17
The complete experience with GTS translation was amazing. They provided a quote immediately which helped me to decide. The turn around time for translation was super fast and it was crucial for submission of an application. This will be my preferred option for Certified Translations going forward.
max hasson
max hasson
18:10 10 Dec 16
Rapid quote and quick turn around. Fully satisfied with the results.
Mark McKinnon
Mark McKinnon
18:44 07 Dec 16
Quick, efficient translation service who took my requirements and context into account. Would recommend.
John-Paul McMahon
John-Paul McMahon
15:01 17 Nov 16
A fantastic service and great staff. I am very pleased. They were the best translators that I have worked with.
Carlos Maza
Carlos Maza
11:35 23 Oct 16
Great customer service and fulfillment of agreed timelines. Very personal service. Would highly recommend them!
Gina Davis
Gina Davis
19:28 10 Aug 16
Loved the service and turnaround time with this company. They quickly got to know our needs (specifically for a back translation and validated translation for a research project with two languages), and though we inundated them with several additional requests through the project, all was handled professionally and with ease. Highly recommend.
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