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GTS Quality Guarantee and Warranty

Translation Process and Warranty

At GTS we are dedicated to providing you with high quality and fast translation services. We are a certified translation services company. Our quality system is compliant with both the ISO 17100:2015 and ISO 9001:2008 standards.

The following is a brief description of our work process and service warranty:

Screening. A good translation starts with linguistic excellence. We only work with professional translators who translate into their native language. We will typically use in-country translators for your projects, based on the target countries. Each of our translators undergoes an extensive screening process, including language tests, to determine their suitability to provide our clients with quality work. Many criteria are taken into consideration, including translation credentials and certification, industry experience, academic background, software and CAT tool skills and regional suitability. But most important are linguistic skills and writing capabilities. We recognize that translation is often not just a 1 to 1 effort, but that the material must also read fluently in the target language.

Project Management. After we receive your order, we will evaluate the material and assign it to the translators with the proper skills and background. We evaluate the deadline and assign the material to a number of translators, if needed, to make sure we meet your timetable.

Terminology Check. Before we begin the actual translation, we extract and translate the key terms, taking into consideration industry-specific issues, and cultural- and country-specific issues. This is especially important in projects that involve more than one translator, to maintain consistency in the writing style and terminology usage.

Translation Memory. All of our translators use TM software, which enhances translation quality and consistency in use of terminology and language. Using a TM also drastically reduces the occurrence of skipped words or segments in the translation, as the TM proceeds through the document sentence by sentence.

Proofreading. When a translation is received from the translator, it is passed to an editor for proofreading. The editor first reads the translation copy to make sure that it reads well in the target language. The editor then compares the translation with the original to check for missing segments and incorrect sequences.

Print Check. Once the material is ready, it is typeset according to client requirements. At this stage it is given a final check to verify proper page layout, correct headers/footers, numbering and page numbering. Once this check is made, your translation is perfect and can be sent for your approval.

Warranty

GTS guarantees the quality of our translation services. In the event that an error or errors are detected by the customer after the translation is delivered, we will correct the errors at no extra charge. Customers can report errors in writing by email or postal mail to the project manager responsible for the account. This warranty is not limited by time.

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Amazon Solution Provider

GTS Translation is a member of the Amazon Solution Providers network.

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Google Rating
4.8

What our customers are saying

Marisa Lombardo
Marisa Lombardo
15:07 16 Jan 18
GTS Translation has been nothing but accommodating to Chromalox's translation needs. They have done numerous projects for us, large and small. They deliver in a very quick and efficient manner. I would recommend using GTS Translation to anyone that has translation needs.
Ian Cohen
Ian Cohen
09:57 02 Jan 18
Excellent service....my document was translated and sent back to me in a matter of hours. Well done!!
Stefano Di Martino
Stefano Di Martino
14:05 19 Dec 17
Extremely fast and hassle-free translation service. I had a friend double-check the result and I got the confirmation that it was very well done.
Michelle Sperling
Michelle Sperling
19:24 06 Dec 17
Fast and reliable service. If I'm ever in a tight spot and need something translated quickly, they are always able to deliver on time.
??? Soobin Lee
??? Soobin Lee
15:23 06 Dec 17
Every time, they've done their jobs really fast with the high quality as well. And what is more, nice customer service :)
Sholom Moskowitz
Sholom Moskowitz
20:39 08 Nov 17
This company is awesome! I was looking for a translation of a three page complex business proposal and I uploaded to their website for a quote. Which I got on the spot. I was surprised at how reasonable it was and was a little nervous that the job wouldn't be perfect because the price seemed so good. However, I paid online (very easy process) and the next morning I had the translated proposal in my inbox! I can't personally tell you how good the translation was because I don't really speak the language :) but my business partner tells me it was amazing! And the investors I gave it to were very impressed as well :). I wholeheartedly recommend this company and their professional services.
Amalia McGibbon
Amalia McGibbon
14:08 20 Oct 17
Great service, lovely staff. They were willing to expedite the service for me at no extra charge, simply because they understood time was of the essence. Couldn't recommend more highly!
David Weissberger
David Weissberger
03:10 10 Sep 17
Fair pricing, quick turn-around, and excellent customer service. I had a problem viewing the first translation they sent and GTS responded promptly with a new file that solved the problem. Thanks GTS!
Shankar S
Shankar S
11:47 14 Jul 17
The complete experience with GTS translation was amazing. They provided a quote immediately which helped me to decide. The turn around time for translation was super fast and it was crucial for submission of an application. This will be my preferred option for Certified Translations going forward.
max hasson
max hasson
18:10 10 Dec 16
Rapid quote and quick turn around. Fully satisfied with the results.
Mark McKinnon
Mark McKinnon
18:44 07 Dec 16
Quick, efficient translation service who took my requirements and context into account. Would recommend.
John-Paul McMahon
John-Paul McMahon
15:01 17 Nov 16
A fantastic service and great staff. I am very pleased. They were the best translators that I have worked with.
Carlos Maza
Carlos Maza
11:35 23 Oct 16
Great customer service and fulfillment of agreed timelines. Very personal service. Would highly recommend them!
Gina Davis
Gina Davis
19:28 10 Aug 16
Loved the service and turnaround time with this company. They quickly got to know our needs (specifically for a back translation and validated translation for a research project with two languages), and though we inundated them with several additional requests through the project, all was handled professionally and with ease. Highly recommend.
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