GTS guarantees the quality of translation services. In the unlikely event that an error or errors are detected by the customer after the translation is delivered, we will correct the errors at no charge. Customers can report errors online in the project details panel. This warranty is not limited by time.
Human translation is a process which is done by human translators and as such is subject to stylistic and personal preferences. Once a purchase has been made, electronic files cannot be returned after delivery. Quality complaints or delivery delays will not serve as a reason to cancel payment.
Project Cancellation by the Customer
The customer has the right to cancel a project after it is ordered as long as the work has not begun. Should the customer cancel a project which is in progress, they will be charged for the portion of the work which has been completed. In case of PayPal payment, a processing charge may be applied on order cancellations (typically the fee is 5% of the order).
Project Cancellation by GTS
GTS reserves the right to cancel a translation project for any reason at its sole discretion, even after acceptance of payment and confirmation of an order online. In such cases, the payment will be refunded in full.