Customers are recommended to request a translation sample prior to initiating a Purchase Order, in order to verify that the quality of work meets their requirements. Human translation is a process which is done by human translators and as such is subject to stylistic and personal preferences. Once a Purchase Order has been made, electronic files can not be returned after delivery. Quality complaints will not serve as a reason to cancel payment.
The customer has the right to cancel a project after it is ordered as long as the work has not begun. Should the customer cancel a project which is in progress, they will be charged for the portion of the work which has been completed. The customer can request a sample translation at the start of a project, in order to verify that that the quality of work meets their requirements. The customer can cancel the project after receiving the sample and before initiating the project. In these cases, no charge will be made for the sample and the Purchase Order will be voided.