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GTS Translation FAQ

FAQ

Here are some questions which are frequently asked by our customers.  If you have a question and can’t find the answer here, please send an email with your question to sales@gts-translation.com.

GTS Translation FAQ

Can you also tell me a little about how you translate/edit projects? What is your quality process?

Our translation process is compliant with the ISO 17100:2015 quality standard and all work is reviewed prior to delivery. All translators and reviewers are native, in-country professional translators.

Are your translations done by humans or machines?

GTS uses an entirely human translation process. All translations are done by native, professional, subject-matter expert translators. We do not use machine translation (like Google Translate) in our process.

I don’t have the final documents that I need translated. I was wondering if I could send some of the draft copies to get quoted at this time. Please let me know what is required for your quoting purposes.

You can get instant translation price quotes online on our website. Just select the languages and upload the files to get a price quote in seconds. If you do not have the final documents ready, you can upload draft or test documents to get a price estimate.

I want to get an online quote for translation services but I am hesitant to upload sensitive documents on your website. How do you address the issue of confidentiality?

When you upload documents for a price quote, your information will not be seen by anyone. The instant price quote that you receive is generated by software. Your documents will only seen by GTS employees once you complete the order. If you need us to sign a confidentiality agreement before you upload documents for quote, please contact us at sales@gts-translation.com.

We have two identical medical informed consent forms to be translated from English to Spanish. The differences between the identical informed consents are the protocol ID #. Everything is the same except the ID #s. Do you have a special discount for translation since it’s almost identical?

Yes, we provide discounts for repetitive texts. Please send the documents by email to sales@gts-translation.com. We will analyze the files to determine the extent of the repeat texts and offer a discount accordingly.

Can we get a certified certificate of translation?

Yes, we provide translation certificates free of charge. If you need a translation certificate, please send a request by email stating your order number. We will deliver the certificate together with the translation.

I requested a quote to have a booklet translated from English to Portuguese. I see the two available payment options online are credit card or paypal, but I can’t use these options at the university. I was wondering if I could pay using a check.

We accept Purchase Orders if you pass a credit review and if your budget is over $5,000. If you would like to order a translation project against a PO, please contact us at sales@gts-translation.com.

If I send a PDF file, could it be possible to receive the document in a Word file? Also, is there a way to keep the layout of the booklet or is this not possible?

If you order a translation of a PDF file, we will convert the PDF file to MS Word format using one of several OCR tools at our disposal. The result of the conversion vary depending on the quality of the PDF file. Im many cases the original page layout is retained to a very high degree of accuracy. In some cases (e.g., scanned documents or pages with multiple columns), it will be difficult to exactly retain the original page layout and we will provide our best rendition of the page layout. For hi-res publications, you may need to import the translation into the DTP application to get a perfect result.

Is it possible to send InDesign files to you to add the translation directly in the Doc?

Yes. After you create your order, please send the INDD files to us and state your project number. We will provide you with translated INDD files and print-ready PDF files.

Do you translate handwritten texts?

No we do not. If your file has handwriten text then please do not order from us and find another translation agency.

I received an online quote and I want to order. Are there any additional fees or taxes?

No, there are no additional fees or hidden costs and you won’t pay any more than the quoted price for the translation.

I see an online quote for $14.76 but when I check out the price is $50. Why is that?

We have a minimum order policy of $50 (or whatever the currency in your currency is, e.g. £50 or €50).

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Google Rating
4.8

What our customers are saying

Jules Tilly
Jules Tilly
13:28 18 May 18
Great work, delivered 24hours ahead of the deadline. The translation was spotless (despite some technical vocabulary) and the formatting was well respected. I would recommend against alternative options.
Photius Coutsoukis
Photius Coutsoukis
07:14 01 May 18
We like to work with GTS Translation, because of their attention to quality. Highly recommended. Having worked with GTS Translation for years, we found them to be a very reliable and cost effective translation agency,
Pnina Berkovitz
Pnina Berkovitz
20:23 27 Mar 18
GTS recently translated a medical device IFU into German for us. We were impressed at the high quality of the translation, especially at how they handled the medical terminology which was quite technical. We recommend working with GTS and will turn to them for our future translation needs.
Kim Weeks
Kim Weeks
17:54 27 Mar 18
I just want you to know how great the format of the translations worked out (I asked you to do a side by side translation in Word). It made it really easy for me to put into our corporate format/template. I really appreciate it. Excellent job. Your flexibility saved me a lot of time. Well done!
Terry Halot
Terry Halot
18:12 12 Mar 18
This is the first time I have used GTS Translation and even though the procedure is quite simple I did need some help along the way. I used the chat to get answers to all my questions quickly and efficiently. Thank you Mark! I was very pleased with the translations, their accuracy and the manner in which they were presented. All in all an extremely satisfactory experience.
Sholom Moskowitz
Sholom Moskowitz
12:21 25 Feb 18
I just used GTS for the third time and am extremely satisfied with their services. They translated a long and complex legal agreement from Hebrew to English, and not only did they translate it properly and quickly-but they left footnotes pointing out some legally unclear provisions to follow up on with my lawyer! I got legal advice for free :).
Adam Krongold
Adam Krongold
23:50 22 Feb 18
Being able to get a document translated is incredibly powerful and freeing. GTS Translation service offers a fast, accurate and customer service friendly experience. They are definitely my goto translation service from now on.
J A
J A
13:54 19 Feb 18
Service delivered as expected. The quality of the translation was great, and the documents were delivered promptly. Overall very happy, and will be using their services again in the future.
Peter Margie
Peter Margie
20:42 10 Feb 18
I checked a few other options and GTS are the best price, quickest turnaround. Totally professional with online history. Very simple and easy to get done. Don’t see how it can be done any better.
Heather Lockhart
Heather Lockhart
13:47 08 Feb 18
I have worked with GTS for years. I use them for more technical projects. They are very efficient and reliable. My translations are consistent and accurate. They always do a great job!
Keisha Weber
Keisha Weber
17:47 26 Jan 18
I used GTS for the first time for language translation and I'd highly recommend using them. Super quick response and great prices!
Marisa Lombardo
Marisa Lombardo
15:07 16 Jan 18
GTS Translation has been nothing but accommodating to Chromalox's translation needs. They have done numerous projects for us, large and small. They deliver in a very quick and efficient manner. I would recommend using GTS Translation to anyone that has translation needs.
Ian Cohen
Ian Cohen
09:57 02 Jan 18
Excellent service....my document was translated and sent back to me in a matter of hours. Well done!!
Stefano Di Martino
Stefano Di Martino
14:05 19 Dec 17
Extremely fast and hassle-free translation service. I had a friend double-check the result and I got the confirmation that it was very well done.
Michelle Sperling
Michelle Sperling
19:24 06 Dec 17
Fast and reliable service. If I'm ever in a tight spot and need something translated quickly, they are always able to deliver on time.
??? Soobin Lee
??? Soobin Lee
15:23 06 Dec 17
Every time, they've done their jobs really fast with the high quality as well. And what is more, nice customer service :)
Sholom Moskowitz
Sholom Moskowitz
20:39 08 Nov 17
This company is awesome! I was looking for a translation of a three page complex business proposal and I uploaded to their website for a quote. Which I got on the spot. I was surprised at how reasonable it was and was a little nervous that the job wouldn't be perfect because the price seemed so good. However, I paid online (very easy process) and the next morning I had the translated proposal in my inbox! I can't personally tell you how good the translation was because I don't really speak the language :) but my business partner tells me it was amazing! And the investors I gave it to were very impressed as well :). I wholeheartedly recommend this company and their professional services.
Amalia McGibbon
Amalia McGibbon
14:08 20 Oct 17
Great service, lovely staff. They were willing to expedite the service for me at no extra charge, simply because they understood time was of the essence. Couldn't recommend more highly!
David Weissberger
David Weissberger
03:10 10 Sep 17
Fair pricing, quick turn-around, and excellent customer service. I had a problem viewing the first translation they sent and GTS responded promptly with a new file that solved the problem. Thanks GTS!
Shankar S
Shankar S
11:47 14 Jul 17
The complete experience with GTS translation was amazing. They provided a quote immediately which helped me to decide. The turn around time for translation was super fast and it was crucial for submission of an application. This will be my preferred option for Certified Translations going forward.
max hasson
max hasson
18:10 10 Dec 16
Rapid quote and quick turn around. Fully satisfied with the results.
Mark McKinnon
Mark McKinnon
18:44 07 Dec 16
Quick, efficient translation service who took my requirements and context into account. Would recommend.
John-Paul McMahon
John-Paul McMahon
15:01 17 Nov 16
A fantastic service and great staff. I am very pleased. They were the best translators that I have worked with.
Carlos Maza
Carlos Maza
11:35 23 Oct 16
Great customer service and fulfillment of agreed timelines. Very personal service. Would highly recommend them!
Gina Davis
Gina Davis
19:28 10 Aug 16
Loved the service and turnaround time with this company. They quickly got to know our needs (specifically for a back translation and validated translation for a research project with two languages), and though we inundated them with several additional requests through the project, all was handled professionally and with ease. Highly recommend.
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