Here are some questions which are frequently asked by our customers. If you have a question and can’t find the answer here, please send an email with your question to firstname.lastname@example.org.
Can you also tell me a little about how you translate/edit projects? What is your quality process?
Our translation process is compliant with the ISO 17100:2015 quality standard and all work is reviewed prior to delivery. All translators and reviewers are native, in-country professional translators.
Are your translations done by humans or machines?
GTS uses an entirely human translation process. All translations are done by native, professional, subject-matter expert translators. We do not use machine translation (like Google Translate) in our process.
I don’t have the final documents that I need translated. I was wondering if I could send some of the draft copies to get quoted at this time. Please let me know what is required for your quoting purposes.
You can get instant translation price quotes online on our website. Just select the languages and upload the files to get a price quote in seconds. If you do not have the final documents ready, you can upload draft or test documents to get a price estimate. You can also use the GTS translation cost calculator to get a price estimate based on the number of words.
We are currently looking for a translation supplier. We ask for a sample translation so that we can verify the quality of translation services. Will you provide a free sample?
NO. We do not provide free translation samples under any circumstances. But we will be happy to provide a paid sample for your evaluation. You can order the translation sample online on our website.
I don’t have the final documents that I need translated and I just want some ballpark price information. Can I call or write you to provide some general price information?
NO. We do not provide general price information by phone or by email. If you will call us on the phone to get a rough estimate, we will politely tell you that we do not provide phone estimates. If you write us an email asking for a rough estimate, we will not respond.
You can get general price information on our website on the following pages:
I want to get an online quote for translation services but I am hesitant to upload sensitive documents on your website. How do you address the issue of confidentiality?
When you upload documents for a price quote, your information will not be seen by anyone. The instant price quote that you receive is generated by software. Your documents will only seen by GTS employees once you complete the order. If you need us to sign a confidentiality agreement before you upload documents for quote, please contact us at email@example.com.
We have two identical medical informed consent forms to be translated from English to Spanish. The differences between the identical informed consents are the protocol ID #. Everything is the same except the ID #s. Do you have a special discount for translation since it’s almost identical?
Yes, we provide discounts for repetitive texts. Please send the documents by email to firstname.lastname@example.org. We will analyze the files to determine the extent of the repeat texts and offer a discount accordingly.
Can we get a certified certificate of translation?
Yes, we provide translation Statement of Accuracy certificates free of charge. You can download the certificate from the View Order window once your translation is delivered.
I requested a quote to have a booklet translated from English to Portuguese. I see the two available payment options online are credit card or Paypal, but I can’t use these options at the university. I was wondering if I could pay using a check.
We accept Purchase Orders if you pass a credit review and if your budget is over $5,000. If you would like to order a translation project against a PO, please contact us at email@example.com.
If I send a PDF file, could it be possible to receive the document in a Word file? Also, is there a way to keep the layout of the booklet or is this not possible?
If you order a translation of a PDF file, we will convert the PDF file to MS Word format using one of several OCR tools at our disposal. The result of the conversion vary depending on the quality of the PDF file. In many cases the original page layout is retained to a very high degree of accuracy. In some cases (e.g., scanned documents or pages with multiple columns), it will be difficult to exactly retain the original page layout and we will provide our best rendition of the page layout. For hi-res publications, you may need to import the translation into the DTP application to get a perfect result.
Is it possible to send InDesign files to you to add the translation directly in the Doc?
Yes. After you create your order, please send the INDD files to us and state your project number. We will provide you with translated INDD files and print-ready PDF files.
Do you translate handwritten texts?
No we do not. If your file has handwriten text then please do not order from us and find another translation agency.
I received an online quote and I want to order. Are there any additional fees or taxes?
No, there are no additional fees or hidden costs and you won’t pay any more than the quoted price for the translation.
I see an online quote for $14.76 but when I check out the price is $75. Why is that?
We have a minimum order policy of $75 (or whatever the currency in your currency is, e.g. £75 or €75).
I took photos of my documents on my smartphone and have the files in JPG, GIF or PNG file format. How can I get a price quote?
Insert the JPG, GIF or PNG files in a MS Word file (you can just drag-and-drop the graphic files from MS Explorer into MS Word). The save the file as a PDF using Save As–PDF. Then upload the PDF file for an online quote.
Updated March 4, 2019